Are my shipments insured? Can i protect my shipment while in transit?

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• Is there a timeline to submit a claim for my lost/damaged shipment?

  For damaged shipments, claims must be submitted by the day following the date of receipt of the shipment at the latest. For lost shipments, claims can be accepted within one month from the date the shipment is declared missing by Ship7.

• How can i apply Ship7 protect on shipments with a value above usd 2500?

  You need to contact our Customer service to get a quote for additional insurance as well as to learn how possible it is.

• Do all shipments have customs charges?

  Not all shipments require customs charges, it depends on your country’s rules and regulations.

• How do I track my shipment?

  Once logged in, click on the Shipment History tab. Here, you will be able to track the status of your shipment.

• Will you accept shipments sent to me by merchants and individuals?

  Yes, we will accept shipments to your Ship7 address from any sender or company.