Can I split items in a package?
Yes. Ship7 can split your package if it contains more than one item, and you wish to separate them into two or more packages.
You can split your package and discard an item, return it to the sender, or ship it at a different time or to a different address. There is a $5 charge per new package created.
To request a package split:
What is the difference between item and prohibited items?
Prohibited Items: If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...
Package showed delivered but not appearing on my mailbox?
After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day **Please see the following article to ...
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...
What does "Restricted Item in contents" mean?
This status means your package contains one of the prohibited items on our list. Please take a look at the prohibited items by using the link. If you have any additional questions please submit a ticket.
Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...