Can I transfer a package from my suite to another suite?
No, unfortunately. Due to security reasons we do not allow packages to be transferred between suites. You can only order ship-out of your parcels in your suite. Your best option would be returning the parcel to the seller and re-order to the new suite.
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What is my suite number?(S7-1XXXXX)
Every customer has their one six-digit S7 no, which is unique for each account—for example, S7-1XXXXX. Whenever you need to contact customer support via chat or ticket entering your S7 suite number will make the process faster. We are ...
Package showed delivered but not appearing on my mailbox?
After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day **Please see the following article to ...
What Happens If My Goods Arrived Damaged To My Ship7 Suite?
Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you. Ship7 doesn’t have the responsibility to ...
Common reason for package NOT appearing in the mailbox?
A most common mistake for this problem is customers forgot to use their S7-XXXXXX suite number while they are ordering their products. If we do not locate the suite number on the package, it will not appear in your mailbox, but you can always open a ...
Delaware warehouse packages
Packages that send to the DELAWARE warehouse will appear to be seen in your account in 2-4 business days upon arrival. During this time, you can use our search engine "Where is my package?" to find out if the package received by the DELAWARE ...