How can I reach out to customer support? (HELP CENTER)

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• How to submit a ticket in help center?

• How to find answer to F.A.Q ?

• What does " UN3480-PI965 battery cannot ship" means?

  If your package contains a battery by itself and that battery not inside a device than we put your package on hold. Even power packs will be on hold regardless of the situation.  Please see our article about the Batteries and  Prohibited Items list ...

• What is the difference between item and prohibited items?

  Prohibited Items:  If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...

• Why my country look wrong in my account?

  If you are using a VPN while signing up to Ship7 your country will look different. To avoid that you have to turn off your VPN while signing up to Ship7 or you can contact our customer service via submitting a ticket they will help you with your ...