How do I change my password?

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• Why my country look wrong in my account?

  If you are using a VPN while signing up to Ship7 your country will look different. To avoid that you have to turn off your VPN while signing up to Ship7 or you can contact our customer service via submitting a ticket they will help you with your ...

• Declared value and how to change it?

  If the package doesn't include an invoice or packing slip showing the amount paid for the item, the package will be on hold until you enter the declared value. It is your responsibility to ensure that the value of the item is accurately stated for ...

• What should I do if I suspect that my password has been stolen?

  Please contact us immediately via live chat or email and we will deactivate or block your account. We will issue a new temporary password and email it to the email address that you used when you registered with Ship7. If we know or suspect you have ...

• I have moved to another country! How can i change my country?

  Please contact us immediately via submitting a ticket or send us an email and we will help you update your country in the system. Please check out our article about the "Country Change"

• My items arrived but the (declared) value of my merchandise is wrong. How can I change it?

  If the value of your items hasn’t been entered by our team during receiving (no invoice or price information in the package); you can enter the value of your items at your Mailbox page. Once values are entered, the system does not allow you to change ...