How do I let Ship7 know if I have a problem?

How do I let Ship7 know if I have a problem?

Kindly contact our customer support. If you have a problem, we will try to get it resolved for you as quickly as possible.

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    • Can you ship liquid products?

      Yes, we can ship liquid goods if they are not flammable!!  Ship7 cannot ship liquid goods via PostaPlus if you need to ship any liquid good please use other carriers (FedEx, DHL, UPS, Aramex and etc.) 

    • Can Ship7 ship flammable products?

      As Ship7 we CAN'T ship ANY kind of flammable products. Due to the restriction of aviation, we need to follow certain rules for the safety of transportation. Please be aware of this fact and make your shopping from merchants accordingly. Ship7 will ...

    • How do I know how much tax and duty I will have to pay?

      Our Carrier will be calling you before the shipment arrives at the destination & they will be advising you of the Exact Duty charges.  If you use our Postal Service you will know how much you are going to pay for Duties and Taxes while paying for the ...

    • How do I request my merchandise ship on pallet?

      You will need to contact to our Customer Support by submitting a ticket or sending an email to support@ship7.com and request the service. Our Customer Support will take the necessary action if the merchandise is suitable to ship on a pallet.

    • Can I ship batteries?

      No, batteries are prohibited due to transportation regulations (batteries inside mobile phones and laptops are OK).