How long will my shipments take to reach me?

We have different service providers for countries/regions. On the My Mailbox page, if you select your packages for shipping, you will be presented the options with the Courier company / Service provider details as well as the delivery terms.

Please notes that due to the ongoing Covid-19 outbreak delivery times may vary from carrier to carrier. To keep up with the service updates please go to the Covid-19 Updates section of the Help Center and look for your carriers service updates.

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• How long will you store goods in my Suite?

  Free storage period is 7 days for all kind of packages. After the Free Storage period, we will charge you $5/day for all the packages exceed the Free Storage period. This time period will last until the packages reach 30 days storage limit!! All the ...

• How long does it take for me to receive a package once it is shipped?

  International deliveries may take somewhere from 2-3 days to 10-15 days depending on the nature of the service you select. When selecting the shipping service on the Checkout page click the ‘Details’ button inside each service selection box to see ...

• Can you refuse a delivery for me?

  We receive deliveries, in bulk, from all the major carriers. At the time of taking delivery, it is seldom possible to identify one carton. We are not able to refuse delivery on request. ​ Sometimes we can and will refuse delivery if, from the outside ...

• Will you accept shipments sent to me by merchants and individuals?

  Yes, we will accept shipments to your Ship7 address from any sender or company.

• Does the Ship7 shipping rates include customs fees, tariffs, and/or duty taxes?

  Not always.Depending on your country we can calculate the customs and duty charges in advance; so our shipping rates would be for door-to-door delivery. But even in this case, these charges would be estimates and there may be additional import or ...