How long will you store goods in my Suite?

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• What Happens If My Goods Arrived Damaged To My Ship7 Suite?

  Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you. Ship7 doesn’t have the responsibility to ...

• What is my suite number?(S7-1XXXXX)

  Every customer has their one six-digit S7 no, which is unique for each account—for example, S7-1XXXXX.  Whenever you need to contact customer support via chat or ticket entering your S7 suite number will make the process faster.  We are ...

• How long will my shipments take to reach me?

  We have different service providers for countries/regions. On the My Mailbox page, if you select your packages for shipping, you will be presented the options with the Courier company / Service provider details as well as the delivery terms. Please ...

• What if I do not have enough money to pay for shipment of goods from my Ship7 address?

  We will not be able to release your goods without payment. If your transaction is denied by your card issuer or payment service provider, you will need to contact them directly to arrange for funds to be available (or use another payment card) before ...

• I can see that my goods have been delivered, but they have not been updated into my suite yet. Why?

  Due to the high volume of deliveries we receive at Ship7 and time differences, please allow one working day for any deliveries to be updated into your suite.  We do our best to complete this step as soon as possible. Expected times may change based ...