I can’t get into my account!

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• I can’t get through to the Merchant overseas!

  Make sure you are dialing the right number: If you are unable to get through to your merchant’s free phone number, you should look for another number on their website, or send the Merchant an email asking for another number. If you have a Skype ...

• What is the Business Account?

  As we all adapting to the new normal Ship7 wants to introduce a new feature called "Business Account". The primary reason to start this account type is to help Small Businesses and high volume customers. Our main goal is to provide discounted rates ...

• The merchant offered ‘Buy one, get one free’, but I have not received the free one!

  If your instructions to us were for an offer advertised as ‘Buy one, get one free’, we would have placed the order for that offer. We cannot be held responsible for the merchant failing to fulfill the offer. There might be several explanations for ...

• I haven’t received an email confirming my registration. I cannot activate my account.

  Please make sure that you have entered a valid email address. Add Ship7 contacts to your ‘Safe Senders’ list. Check bulk/junk mail folders in case your mail client accidentially marks Ship7 emails as spam.

• How can I get my packages shipped?

  To ship your packages, please follow the following steps: Sign in to your account. From the Dashboard, go to the My Mailbox tab Check the box to the right of each package you would like to include in your shipment Click Ship Selected Items Add any ...