I can’t get through to the Merchant overseas!
Make sure you are dialing the right number:If you are unable to get through to your merchant’s free phone number, you should look for another number on their website, or send the Merchant an email asking for another number.If you have a Skype account, you can make international calls using Skype credits.If you still cannot manage to contact them contact our Customer service to get assistance on how to contact.
The merchant offered ‘Buy one, get one free’, but I have not received the free one!
If your instructions to us were for an offer advertised as ‘Buy one, get one free’, we would have placed the order for that offer. We cannot be held responsible for the merchant failing to fulfill the offer. There might be several explanations for ...
What is the merchant invoice?
A merchant invoice (MI), or the payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers. Many merchants ...
If i place an online order but receive the wrong item, can i get a special reduced rate to return this item back to the merchant?
Merchants usually cover the cost of return in such cases. Therefore you will be given return labels by the Merchant so that we can use for return shipping. Otherwise we will be giving you a cost estimate for the return shipment. Contact Customer ...
I can’t get into my account!
Make sure you have entered your email address & password accurately, click log in. If you still have a problem logging into your account, please submit a ticket for our customer support to review.
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...