I haven’t received an email confirming my registration. I cannot activate my account.

• Related Articles

• I can’t get into my account!

  Make sure you have entered your email address & password accurately, click log in. If you still have a problem logging into your account, please submit a ticket for our customer support to review.

• What is the Business Account?

  As we all adapting to the new normal Ship7 wants to introduce a new feature called "Business Account". The primary reason to start this account type is to help Small Businesses and high volume customers. Our main goal is to provide discounted rates ...

• I can’t get through to the Merchant overseas!

  Make sure you are dialing the right number: If you are unable to get through to your merchant’s free phone number, you should look for another number on their website, or send the Merchant an email asking for another number. If you have a Skype ...

• The merchant offered ‘Buy one, get one free’, but I have not received the free one!

  If your instructions to us were for an offer advertised as ‘Buy one, get one free’, we would have placed the order for that offer. We cannot be held responsible for the merchant failing to fulfill the offer. There might be several explanations for ...

• What if the shipment was received without an invoice?

  How will the value be determined. Usually we take your declaration made during the shipping into account. But if our experts believe that the information needs to be verified, we may ask for a proof of item value such as invoice (from the merchant) ...