I received my package but it is missing an item, how can i claim this missing item?

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• Why is my item show on hold?

  There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...

• What does "Oversize item" mean?

  If any length of the package over 47 inches or the weight is over 30 lbs your package appears as "Oversize Item". Please see the "Special Services, Pricing, and Fees" section of our prices page for the Oversize Item charges.

• Package showed delivered but not appearing on my mailbox?

  After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day  **Please see the following article to ...

• Delaware warehouse packages

  Packages that send to the DELAWARE warehouse will appear to be seen in your account in 2-4 business days upon arrival. During this time, you can use our search engine "Where is my package?" to find out if the package received by the DELAWARE ...

• What is the difference between item and prohibited items?

  Prohibited Items:  If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...