If i place an online order but receive the wrong item, can i get a special reduced rate to return this item back to the merchant?
Merchants usually cover the cost of return in such cases. Therefore you will be given return labels by the Merchant so that we can use for return shipping. Otherwise we will be giving you a cost estimate for the return shipment. Contact Customer service to get an estimate for return shipment.
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The merchant offered ‘Buy one, get one free’, but I have not received the free one!
If your instructions to us were for an offer advertised as ‘Buy one, get one free’, we would have placed the order for that offer. We cannot be held responsible for the merchant failing to fulfill the offer. There might be several explanations for ...
I placed an order with an online merchant a while back, and i have not received it yet. What could be the reason?
Please contact the Merchant and ask them for the tracking details / the reason for the delay.
Why my order not shipped yet?
There might be some reasons why your order not shipped yet: If your payment declined or if we need an ID verification from you then the order is in HOLD status. If the destination country is out of service. If you passed the cutoff time for the day. ...
What is the merchant invoice?
A merchant invoice (MI), or the payment receipt, is a document that shows the price you paid for merchandise you have purchased. The document may also contain other information, including the name and address of the sellers. Many merchants ...
When I place an order online, how should I write my US, UK and Turkey addresses?
Follow the points below to learn "How to use the address?" : Login to your Ship7 account. Go to the "How to Use My Address" tab on the left menu. (See the picture) 3. Scroll down and see the examples of how you should use the address in ...