Is there a timeline to submit a claim for my lost/damaged shipment?

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• When will i be compensated for my lost / damaged shipment?

  If all the necessary documents and evidence are provided at the time of submitting the claim it can take up to 30 days to process the claim and compensate you for your lost or damaged shipment.

• What Happens If My Goods Arrived Damaged To My Ship7 Suite?

  Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you. Ship7 doesn’t have the responsibility to ...

• How to follow up with a ticket after I submit it?

• Can you claim a 1st order discount for me?

  We are unable to claim 1st order discounts. In the majority of cases we already have accounts with the sellers, and it is not possible to set up multiple accounts in order to claim first order discounts.

• Why my order not shipped yet?

  There might be some reasons why your order not shipped yet: If your payment declined or if we need an ID verification from you then the order is in HOLD status. If the destination country is out of service. If you passed the cutoff time for the day. ...