My items arrived but the (declared) value of my merchandise is wrong. How can I change it?
If the value of your items hasn’t been entered by our team during receiving (no invoice or price information in the package); you can enter the value of your items at your Mailbox page.
Once values are entered, the system does not allow you to change anymore. If you think the information is incorrect and you need to update please contact customer service to get it fixed.
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Why do I need to enter my merchandise value?
Regulations under Customs and the US Census Bureau require you to accurately represent the price you paid for your products. We create your Proforma Invoice for Customs by entering the information provided on the merchant invoice/receipt that usually ...
Declared value and how to change it?
If the package doesn't include an invoice or packing slip showing the amount paid for the item, the package will be on hold until you enter the declared value. It is your responsibility to ensure that the value of the item is accurately stated for ...
Why my country look wrong in my account?
If you are using a VPN while signing up to Ship7 your country will look different. To avoid that you have to turn off your VPN while signing up to Ship7 or you can contact our customer service via submitting a ticket they will help you with your ...
Are there package weight, volume and value limitations?
For package weight and volume, you can use our Calculator for information concerning limitations for your country. Value Limitations: If the package contents of the same category that exceed the declared value of US $2500, and an export document ...
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...