Common reason for package NOT appearing in the mailbox?
A most common mistake for this problem is customers forgot to use their S7-XXXXXX suite number while they are ordering their products.
If we do not locate the suite number on the package, it will not appear in your mailbox, but you can always open a ticket upon delivering the package in 24 hours. (This period will be extended to 48-96 hours for Delaware packages.)
Don't worry!! Your package SAFE with us.
You can always check if your package received in one of our warehouses by going to "Where is my package?" tab in your account. To learn more about that please go and see our article in the link.
- Go to "Where is my package?"
Package showed delivered but not appearing on my mailbox?
After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day **Please see the following article to ...
Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...
Are you accepting envelopes?
No, currently Ship7 does not provide any service for the envelopes. Please do not send any envelopes to your Ship7 Mailbox.
USPS website says "package left with an individual" what should I do?
Don't worry at all! USPS will update the packages as "left with an individual" if one of our employees's received it. Give us time to process it and you will see the package in your mailbox.
Delaware warehouse packages
Packages that send to the DELAWARE warehouse will appear to be seen in your account in 2-4 business days upon arrival. During this time, you can use our search engine "Where is my package?" to find out if the package received by the DELAWARE ...