Common reason for package NOT appearing in the mailbox?
A most common mistake for this problem is customers forgot to use their S7-XXXXXX suite number while they are ordering their products.
If we do not locate the suite number on the package, it will not appear in your mailbox, but you can always open a ticket upon delivering the package in 24 hours. (This period will be extended to 48-96 hours for Delaware packages.)
Don't worry!! Your package SAFE with us.
You can always check if your package received in one of our warehouses by going to "Where is my package?" tab in your account. To learn more about that please go and see our article in the link.
- Go to "Where is my package?"