What does "Oversize item" mean?
If any length of the package over 47 inches or the weight is over 30 lbs your package appears as "Oversize Item".
Please see the "Special Services, Pricing, and Fees" section of our prices page for the Oversize Item charges
Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...
What is the difference between item and prohibited items?
Prohibited Items: If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...
What does "Restricted Item in contents" mean?
This status means your package contains one of the prohibited items on our list. Please take a look at the prohibited items by using the link. If you have any additional questions please submit a ticket.
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...
Why do you need purchase values of my items, and how do I confirm that?
Customs require the purchase value of all imported products. If your package arrives with an invoice, we will enter the value by ourselves and throw out the invoice itself. If your package arrives without an invoice, we suggest you to that enter the ...