What happens if I am not at home when the parcel arrives?
If the delivery service is unable to obtain a signature, they will attempt one further delivery at a later date. If this delivery attempt is also unsuccessful, a calling card will be left, and your parcel will be returned to your local carriers depot.
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What Happens If My Goods Arrived Damaged To My Ship7 Suite?
Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you. Ship7 doesn’t have the responsibility to ...
What happens to prohibited items?
We first try to return your items with your consent. Otherwise, we follow your instructions on how to handle prohibited items.
What happens if some of the items are out of stock?
We will cancel the whole order and notify you. You will not be charged. You will have the option to place a new order excluding the out of stock items.
What happens if the customs payment is wrong?
As the ‘Importer’, you are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. Our estimate may be lower or higher than the amount you actually pay. We need to know the actual value ...
How can I get my packages shipped?
To ship your packages, please follow the following steps: Sign in to your account. From the Dashboard, go to the My Mailbox tab Check the box to the right of each package you would like to include in your shipment Click Ship Selected Items Add any ...