What Happens If My Goods Arrived Damaged To My Ship7 Suite?
Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you.
Ship7 doesn’t have the responsibility to inspect the contents of every package for determining the condition of the goods when they are received at your Ship7 suite.
If during inspection and handling, we notice any signal of damage in your packages, we will notify you via email about the damage conditions. You should then contact the merchant directly to arrange an exchange/refund and let us know what you wish to do through submitting a ticket from our Help Center page. If you see a ‘Damaged’ icon against your delivery, you will not be able to have it shipped unless you specifically authorize us to do so (ensuring that you don’t choose to receive damaged goods inadvertently). If you decide to ship a damaged product, please Submit a Ticket from the Help Center page for the Customer Support to arrange for the shipment.
Return fees may apply for returning a Damaged item from our export hub to the merchant unless a prepaid return label is provided or collection by the merchant is arranged.
You will need to communicate directly with the merchant about return shipping charges and refunds.
What is my suite number?(S7-1XXXXX)
Every customer has their one six-digit S7 no, which is unique for each account—for example, S7-1XXXXX. Whenever you need to contact customer support via chat or ticket entering your S7 suite number will make the process faster. We are ...
Can Ship7 ship flammable products?
As Ship7 we CAN'T ship ANY kind of flammable products. Due to the restriction of aviation, we need to follow certain rules for the safety of transportation. Please be aware of this fact and make your shopping from merchants accordingly. Ship7 will ...
Can you ship liquid products?
Yes, we can ship liquid goods if they are not flammable!! Ship7 cannot ship liquid goods via PostaPlus if you need to ship any liquid good please use other carriers (FedEx, DHL, UPS, Aramex and etc.)
Can I transfer a package from my suite to another suite?
No, unfortunately. Due to security reasons we do not allow packages to be transferred between suites. You can only order ship-out of your parcels in your suite. Your best option would be returning the parcel to the seller and re-order to the new ...
What is considered to be dangerous goods or hazardous material?
Dangerous goods/hazardous materials are items that require special handling, additional packaging, and labeling to be transported internationally. These items may or may not be allowed to ship to your country. Shipping dangerous goods are ...