When will i be compensated for my lost / damaged shipment?

When will i be compensated for my lost / damaged shipment?

If all the necessary documents and evidence are provided at the time of submitting the claim it can take up to 30 days to process the claim and compensate you for your lost or damaged shipment.
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    • Is there a timeline to submit a claim for my lost/damaged shipment?

      For damaged shipments, claims must be submitted by the day following the date of receipt of the shipment at the latest. For lost shipments, claims can be accepted within one month from the date the shipment is declared missing by Ship7.
    • What Happens If My Goods Arrived Damaged To My Ship7 Suite?

      Ship7 may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you. Ship7 doesn’t have the responsibility to ...
    • How do I track my shipment?

      Once logged in, click on the Shipment History tab. Here, you will be able to track the status of your shipment.
    • How do I know how much tax and duty I will have to pay?

      Our Carrier will be calling you before the shipment arrives at the destination & they will be advising you of the Exact Duty charges.  If you use our Postal Service you will know how much you are going to pay for Duties and Taxes while paying for the ...
    • My shipment returned to your warehouse by carrier what should I do?

      If your shipment returned to us by a carrier we will re-enter the package(s) under your suite and you will able to see the items again. We will share the reason why your package(s) got returned to our warehouse. Ship7 will reship the packages if they ...