Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it.
To check your package:
- ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are on hold. If you move your cursor on the red icon you can see the reason for the hold your package.
What does "Oversize item" mean?
If any length of the package over 47 inches or the weight is over 30 lbs your package appears as "Oversize Item". Please see the "Special Services, Pricing, and Fees" section of our prices page for the Oversize Item charges.
Package showed delivered but not appearing on my mailbox?
After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day **Please see the following article to ...
Common reason for package NOT appearing in the mailbox?
A most common mistake for this problem is customers forgot to use their S7-XXXXXX suite number while they are ordering their products. If we do not locate the suite number on the package, it will not appear in your mailbox, but you can always open a ...
What is the difference between item and prohibited items?
Prohibited Items: If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...
Can I split items in a package?
Yes. Ship7 can split your package if it contains more than one item, and you wish to separate them into two or more packages. You can split your package and discard an item, return it to the sender, or ship it at a different time or to a different ...