Why my country look wrong in my account?
If you are using a VPN while signing up to Ship7 your country will look different. To avoid that you have to turn off your VPN while signing up to Ship7 or you can contact our customer service via submitting a ticket
they will help you with your request.
While opening a ticket to change the country in your account please choose "Country Change" as the Classification.
I have moved to another country! How can i change my country?
Please contact us immediately via submitting a ticket or send us an email and we will help you update your country in the system. Please check out our article about the "Country Change"
What is the Business Account?
As we all adapting to the new normal Ship7 wants to introduce a new feature called "Business Account". The primary reason to start this account type is to help Small Businesses and high volume customers. Our main goal is to provide discounted rates ...
What is the difference between item and prohibited items?
Prohibited Items: If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, ...
How can I reach out to customer support? (HELP CENTER)
If you have Questions, Problems or etc. that you need to reach out to our Customer Support. The most efficient and fast way to do it is by creating a ticket via submitting a ticket or sending an email to email@example.com. You can create a ticket ...
How do I change my password?
Once logged in, click on My Account. Under my account you have a tab called Security Information under that click on the Change Password.