Why my order not shipped yet?
There might be some reasons why your order not shipped yet:
- If your payment declined or if we need an ID verification from you then the order is in HOLD status.
- If the destination country is out of service.
- If you passed the cutoff time for the day. If this is the reason your order will be shipped the next business day.
- If you submit your shipment after business hours. Our business hours are Monday to Friday 10:00 am - 5:00 pm.
If you are facing an issue not listed here please get in touch with our customer service by submitting a ticket
with the right "Classification" choice.
How can I get my packages shipped?
To ship your packages, please follow the following steps: Sign in to your account. From the Dashboard, go to the My Mailbox tab Check the box to the right of each package you would like to include in your shipment Click Ship Selected Items Add any ...
How do I track my shipment?
Once logged in, click on the Shipment History tab. Here, you will be able to track the status of your shipment.
The weekly cut-off time for SMSA Express is MONDAY 3:00 PM EST, and THURSDAY 3:00 PM EST. As SHIP7 Team, we strongly advise you to complete your orders and your checkouts before this cut-off time.
You have placed my order, can you cancel it?
Sorry, we cannot accept cancellations or amendments to your order once you have submitted it. You should be certain you want to order the product(s) before submitting your order via our ‘Shop for Me’ service.
Can you claim a 1st order discount for me?
We are unable to claim 1st order discounts. In the majority of cases we already have accounts with the sellers, and it is not possible to set up multiple accounts in order to claim first order discounts.