Why my order not shipped yet?

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• How can I get my packages shipped?

  To ship your packages, please follow the following steps: Sign in to your account. From the Dashboard, go to the My Mailbox tab Check the box to the right of each package you would like to include in your shipment Click Ship Selected Items Add any ...

• How do I track my shipment?

  Once logged in, click on the Shipment History tab. Here, you will be able to track the status of your shipment.

• You have placed my order, can you cancel it?

  Sorry, we cannot accept cancellations or amendments to your order once you have submitted it. You should be certain you want to order the product(s) before submitting your order via our ‘Shop for Me’ service.

• Can you claim a 1st order discount for me?

  We are unable to claim 1st order discounts. In the majority of cases we already have accounts with the sellers, and it is not possible to set up multiple accounts in order to claim first order discounts.

• I placed an order with an online merchant a while back, and i have not received it yet. What could be the reason?

  Please contact the Merchant and ask them for the tracking details / the reason for the delay.