Why my order not shipped yet?

Why my order not shipped yet?

There might be some reasons why your order not shipped yet:

  1. If your payment declined or if we need an ID verification from you then the order is in HOLD status.
  2. If the destination country is out of service.
  3. If you passed the cutoff time for the day. If this is the reason your order will be shipped the next business day.
  4. If you submit your shipment after business hours. Our business hours are Monday to Friday 10:00 am - 5:00 pm.

If you are facing an issue not listed here please get in touch with our customer service by submitting a ticket with the right "Classification" choice.

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