Membership
What is the Business Account?
As we all adapting to the new normal Ship7 wants to introduce a new feature called "Business Account". The primary reason to start this account type is to help Small Businesses and high volume customers. Our main goal is to provide discounted rates ...
Consolidation vs Repacking ?
Consolidation and Repacking can sometimes be confusing. There are main differences to diverse these two services. Consolidation means that we sending all your packages under 1 order number and we do it for free. It does not mean we will put all your ...
What is my suite number?(S7-1XXXXX)
Every customer has their one six-digit S7 no, which is unique for each account—for example, S7-1XXXXX. Whenever you need to contact customer support via chat or ticket entering your S7 suite number will make the process faster. We are ...
What is the duty free limit for imports?
Some countries and territories allow goods below specific values to be imported free from duty and/or taxes. Please visit the World Customs Organization site for details and follow the link to your country. Be aware that if you have consolidated ...
Can I transfer a package from my suite to another suite?
No, unfortunately. Due to security reasons we do not allow packages to be transferred between suites. You can only order ship-out of your parcels in your suite. Your best option would be returning the parcel to the seller and re-order to the new ...
What is the maximum size of package I can receive?
You can even receive an automobile or a yacht in your mailbox Seriously, there is no limit in terms of size with the packages you can receive in your mailbox. But please consider the shipment cost for the item internationally, as well as duty and ...
What should I do if my Ship7 address is not accepted with an online merchant?
When entering your shipping addresses at checkout at selected US, UK or Turkey online merchants, you may receive something like the following message: ‘the street name or number appears to be invalid, or a message that asks you to ‘Confirm’ the ...
I can’t get through to the Merchant overseas!
Make sure you are dialing the right number: If you are unable to get through to your merchant’s free phone number, you should look for another number on their website, or send the Merchant an email asking for another number. If you have a Skype ...
Do you have tips for shopping and shipping from US and UK sites?
Read customer reviews or forums about your potential purchase. Get a glimpse of how much you’ll be paying with the Shipping Cost Calculator. So you’ll get an idea of the total cost even before you make your purchase!
When I place an order online, how should I write my US, UK and Turkey addresses?
Follow the points below to learn "How to use the address?" : Login to your Ship7 account. Go to the "How to Use My Address" tab on the left menu. (See the picture) 3. Scroll down and see the examples of how you should use the address in ...
What is your policy regarding customer privacy and confidentiality?
Please go through our Privacy Policy & Data Security
I have moved to another country! How can i change my country?
Please contact us immediately via submitting a ticket or send us an email and we will help you update your country in the system. Please check out our article about the "Country Change"
How do I change my password?
Once logged in, click on My Account. Under my account you have a tab called Security Information under that click on the Change Password.
How can I update my billing and delivery address?
Once logged in, click on My Account. Under my account you have a tab called My Address under that click on the Update my address. If you cant change your country settings please keep in mind that if you were using VPN while signing up to Ship7 that ...
How do I let Ship7 know if I have a problem?
Kindly contact our customer support. If you have a problem, we will try to get it resolved for you as quickly as possible.
What should I do if I suspect that my password has been stolen?
Please contact us immediately via live chat or email and we will deactivate or block your account. We will issue a new temporary password and email it to the email address that you used when you registered with Ship7. If we know or suspect you have ...
I haven’t received an email confirming my registration. I cannot activate my account.
Please make sure that you have entered a valid email address. Add Ship7 contacts to your ‘Safe Senders’ list. Check bulk/junk mail folders in case your mail client accidentially marks Ship7 emails as spam.
I can’t get into my account!
Make sure you have entered your email address & password accurately, click log in. If you still have a problem logging into your account, please submit a ticket for our customer support to review.
Are you giving me a P.O. box address?
No. We are providing you with real street addresses. All US and UK shipping companies will be able to deliver to your Ship7 addresses. Ship7 NJ - USA Ship7 DE-USA Ship7 UK Ship7 Turkey Full Name S7-XXXXXX S7-XXXXXX S7-XXXXXX S7-XXXXXX Address Line 1 ...
Can I start using Ship7 services immediately after signing up?
Yes. Once you receive your membership confirmation, you are ready to start shopping and Ship7 will immediately begin accepting your merchandise. Please ensure all your shipments include the address of the Ship7 warehouse and your unique suite ...
How can I apply for membership?
Click here to sign up for FREE membership. You will immediately receive your US, UK, and Turkey address that you can use to shop from online retailers.
Popular Articles
Consolidation vs Repacking ?
Consolidation and Repacking can sometimes be confusing. There are main differences to diverse these two services. Consolidation means that we sending all your packages under 1 order number and we do it for free. It does not mean we will put all your ...
What is tax-free shopping?
As Ship7 we are offering to our customer's the option of Tax-Free shopping. As a high-quality service provider Ship7 have a warehouse in Delaware, USA. The special part for the state of Delaware is that there is no Tax for any good you buy. So, if ...
How do you activate the Consolidation Service for your suite?
It is automatically activated. Once you select multiple packages during checkout, the system automatically considers them as a consolidated shipping.
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...
USPS website says "package left with an individual" what should I do?
Don't worry at all! USPS will update the packages as "left with an individual" if one of our employees's received it. Give us time to process it and you will see the package in your mailbox.