Package Receiving
USPS website says "package left with an individual" what should I do?
Don't worry at all! USPS will update the packages as "left with an individual" if one of our employees's received it. Give us time to process it and you will see the package in your mailbox.
Will you open my packages?
Yes. The Ship7 team is required to open every package that arrives at our facility. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from the USA.
Common reason for package NOT appearing in the mailbox?
A most common mistake for this problem is customers forgot to use their S7-XXXXXX suite number while they are ordering their products. If we do not locate the suite number on the package, it will not appear in your mailbox, but you can always open a ...
Package showed delivered but not appearing on my mailbox?
After your package arrives at our warehouses will not appear in your mailbox until we are processing the packages. Package processing durations by warehouses: New Jersey: Same Day Delaware: 2-4 Business Day **Please see the following article to ...
Warehouse status
All of our warehouses (London, New Jersey, and Delaware) are fully operational and accepting packages. We will update you if this will change by here and our coronavirus updates page.
Delaware warehouse packages
Packages that send to the DELAWARE warehouse will appear to be seen in your account in 2-4 business days upon arrival. During this time, you can use our search engine "Where is my package?" to find out if the package received by the DELAWARE ...
I placed an order with an online merchant a while back, and i have not received it yet. What could be the reason?
Please contact the Merchant and ask them for the tracking details / the reason for the delay.
Popular Articles
Consolidation vs Repacking ?
Consolidation and Repacking can sometimes be confusing. There are main differences to diverse these two services. Consolidation means that we sending all your packages under 1 order number and we do it for free. It does not mean we will put all your ...
What is tax-free shopping?
As Ship7 we are offering to our customer's the option of Tax-Free shopping. As a high-quality service provider Ship7 have a warehouse in Delaware, USA. The special part for the state of Delaware is that there is no Tax for any good you buy. So, if ...
How do you activate the Consolidation Service for your suite?
It is automatically activated. Once you select multiple packages during checkout, the system automatically considers them as a consolidated shipping.
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...
USPS website says "package left with an individual" what should I do?
Don't worry at all! USPS will update the packages as "left with an individual" if one of our employees's received it. Give us time to process it and you will see the package in your mailbox.