Ship7 Help Center | Packages On Hold

Packages On Hold
What does "flammable" mean?
If you package contains anything that can be flammable we will put it under hold.
What does " UN3480-PI965 battery cannot ship" means?
If your package contains a battery by itself and that battery not inside a device than we put your package on hold. Even power packs will be on hold regardless of the situation. Please see our article about the Batteries and Prohibited Items list ...
What does "Oversize item" mean?
If any length of the package over 47 inches or the weight is over 30 lbs your package appears as "Oversize Item". Please see the "Special Services, Pricing, and Fees" section of our prices page for the Oversize Item charges.
What does "Restricted Item in contents" mean?
This status means your package contains one of the prohibited items on our list. Please take a look at the prohibited items by using the link. If you have any additional questions please submit a ticket.
Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...

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Consolidation vs Repacking ?
Consolidation and Repacking can sometimes be confusing. There are main differences to diverse these two services. Consolidation means that we sending all your packages under 1 order number and we do it for free. It does not mean we will put all your ...
What is tax-free shopping?
As Ship7 we are offering to our customer's the option of Tax-Free shopping. As a high-quality service provider Ship7 have a warehouse in Delaware, USA. The special part for the state of Delaware is that there is no Tax for any good you buy. So, if ...
How do you activate the Consolidation Service for your suite?
It is automatically activated. Once you select multiple packages during checkout, the system automatically considers them as a consolidated shipping.
What items are prohibited and can’t be delivered through Ship7?
Although prohibited items vary by country, in no case can we ship internationally the following items: – Hazardous Materials (matches, chemicals, explosives) – Weapons, Parts, Ammunitions, Knives, and Scopes – Batteries (batteries inside mobile ...
USPS website says "package left with an individual" what should I do?
Don't worry at all! USPS will update the packages as "left with an individual" if one of our employees's received it. Give us time to process it and you will see the package in your mailbox.

Ship7 Help Center | Packages On Hold | Knowledge Base