Packages On Hold
What does "flammable" mean?
If you package contains anything that can be flammable we will put it under hold.
What does " UN3480-PI965 battery cannot ship" means?
If your package contains a battery by itself and that battery not inside a device than we put your package on hold. Even power packs will be on hold regardless of the situation. Please see our article about the Batteries and Prohibited Items list ...
What does "Oversize item" mean?
If any length of the package over 47 inches or the weight is over 30 lbs your package appears as "Oversize Item". Please see the "Special Services, Pricing, and Fees" section of our prices page for the Oversize Item charges.
What does "Restricted Item in contents" mean?
This status means your package contains one of the prohibited items on our list. Please take a look at the prohibited items by using the link. If you have any additional questions please submit a ticket.
Why is my item show on hold?
There might be several reasons why your package(s) are on hold. This can be caused by the size of the package or the items inside of it. To check your package: ''Sign In" > "My Mailbox" > "On Hold": where you will be able to see all the packages are ...